THE ILLUME GUIDE
Frequently Asked Questions
Clear answers, before you choose.
How do I enquire about a product?
Open its product page and select Inquire on WhatsApp. The message includes the name, reference and link. You can also email prachi@illumejewels.ae.
Can I see more photographs?
Ask the team for additional views or on-model photographs of the exact reference. Availability of extra photographs varies.
Are prices and specifications confirmed online?
Request a quotation and confirmed stone, metal and sizing details for your selected piece.
Does every piece have a certificate?
Documentation must be confirmed product by product. Ask which laboratory issued any available report and how to verify it.
Can I arrange a consultation or choose a gift?
Contact the team with your requirements and preferred time. The team will confirm availability and suitable next steps. No appointment is booked through this website.
What are the shipping, return and warranty terms?
Approved business policies have not yet been supplied for this preview. Please request the applicable written terms before ordering.
A Question About Your Piece?
Send its reference and our team can help with the details.
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